Frequently Asked Questions

Everything you need to know about your MASQMAI experience.

What is the shipping time for my order?

Standard shipping usually takes 3-5 business days within the EU. International shipping times vary by location, typically arriving within 7-10 business days.

Are MASQMAI products cruelty-free?

Yes, we are committed to ethical beauty. All MASQMAI products are 100% cruelty-free and are never tested on animals.

How can I track my package?

Once your order is shipped, you will receive a confirmation email containing a tracking link to follow your package's journey in real-time.

What is your return policy?

We accept returns on unopened and unused products within 14 days of delivery. For hygiene reasons, we cannot accept returns on items that have been opened.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna depending on your region.

Are your formulas suitable for sensitive skin?

Most of our products are formulated to be gentle and effective for all skin types. However, we recommend checking the full ingredient list on the product page and performing a patch test first.