Returns & Exchanges

At MASQMAI, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return any unopened and unused products within 14 days of delivery.

1

Initiate Your Request

Contact our customer service team via email with your order number and the details of the items you wish to return.

2

Prepare the Package

Ensure the products are in their original packaging and securely sealed to prevent damage during transit.

3

Ship the Items

Affix the provided return label to your parcel and drop it off at your nearest authorized courier point.

4

Receive Your Refund

Once our warehouse inspects and approves the returned items, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing